Delete your account
You can delete your Bin Space account yourself, from inside the app, at any time. You don't need to email us or wait for us to action it.
Delete it from the app
- Open Bin Space and sign in.
- Tap the menu (top right) → Settings.
- Scroll to the bottom and tap Delete account.
- Confirm. You'll be returned to the sign-in screen, and the account is gone.
Resolve anything still open first
The app will stop you if something of yours is still in flight, and tell you what to fix. This protects your neighbours as much as you:
- Live listings - cancel them, so nobody books space that is about to disappear.
- Open bookings, on either side - wait for the collection day or cancel them.
- Money in your wallet - pay it out to your bank, or spend it. We won't delete an account holding a balance.
What is deleted
Your name, email address, phone number, saved addresses and sign-in identity are removed, and the account is permanently disabled. Your listings and your messages are no longer attached to you.
What we have to keep, and for how long
Records of transactions - bookings, wallet movements and payouts - are kept in de-identified form for seven years after they occur, because Australian tax and financial law requires it. They are no longer linked to your name or contact details.
If you can't get into the app
Email support@bin-space.app from the email address on your account and ask us to delete it. We'll confirm it's you, action it within 30 days, and email you when it's done.
More detail about what we collect and why is in our Privacy Policy.