Support
Need a hand with Bin Space? Here's how to reach us and what to expect.
Contact us
- Email: support@bin-space.app - the best way to reach us. We aim to reply within one business day.
- Phone: +61 429 697 823 (Australian business hours, AEST).
- In the app: problems with a specific booking are best raised right on the booking - use Message to sort things out with your neighbour, or Report a problem to bring in our care team.
Common questions
My bin schedule looks wrong
Schedules come from council and public data, which sometimes lags. Tap Report a wrong schedule on your schedule screen and our team will check it against your council - or set your own schedule if your address isn't covered yet.
My top-up hasn't appeared in my wallet
Wallet top-ups usually settle within seconds. A payment that was started but never completed simply disappears from your transactions - no money leaves your card until a payment is confirmed. If money left your card and your balance doesn't show it within a few minutes, email us and we'll chase it.
Something went wrong with a booking
Open the booking and use Message to talk to the other party first - most kerb-side hiccups are a quick fix. If it needs more than that, Report a problem puts it in front of our care team, who review both sides and can refund where it's warranted.
How do I delete my account?
From inside the app: menu → Delete account. Your remaining cashable balance is paid out to your bank first, as described in the terms you accepted in the app. Our privacy policy covers what happens to your data.
Who we are
Bin Space is operated by Great Southern Software Pty Ltd (ABN 11 700 174 787), an Australian company. You can read our privacy policy for how we handle your information.